TERMS OF SERVICE
1. Introduction & Acceptance
This website is owned and operated by Zayya (Pty) Ltd. Throughout these Terms, the identifiers “we”, “us” and “our” refer to Zayya. By visiting our site or purchasing our artisanal fragrances, you engage in our “Service” and agree to be bound by the following terms and conditions, including our linked policies.
These Terms apply to all visitors, including browsers, customers, and distributors. Please read them carefully. By accessing any part of this site, you agree to these legally binding Terms. If you do not agree, you may not access our website or services.
2. Digital Platform & Hosting
Our store is hosted by Elitehost, utilizing the WooCommerce platform. This allows us to provide a secure e-commerce environment for your transactions.
3. Usage Requirements
By agreeing to these Terms, you confirm that you are of legal age in your province or country of residence. You may not use Zayya products for any unauthorized or illegal purpose, nor violate any laws in your jurisdiction (including, but not limited to, copyright and intellectual property laws). Any breach of these terms will result in an immediate termination of your access to our Services.
4. General Conditions & Right of Refusal
We reserve the right to refuse service to anyone, for any reason, at any discretion. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks to meet technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, or exploit any portion of our Service or products without express written permission from Zayya (Pty) Ltd.
5. Information Integrity
While we strive for perfection, we are not liable if information on this site is not always current or complete. The material provided is for general information and should not be the sole basis for high-stakes decision-making. We reserve the right to modify site content at any time, and it remains your responsibility to monitor any changes.
6. Pricing & Service Adjustments
Prices for Zayya fragrances are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time. We shall not be liable to you or any third party for price changes, suspensions, or discontinuations.
7. Product Accuracy & Sales Limitations
We make every effort to display the colors and textures of our products accurately; however, we cannot guarantee that your monitor’s display will be a perfect reflection of the physical item.
We reserve the right to limit the sales of our products to any person or geographic region.
We may limit quantities purchased per person or per household.
Product descriptions are subject to change at our sole discretion.
8. Billing & Account Management
You agree to provide current and accurate purchase and account information for all transactions. We reserve the right to refuse or cancel any order. This includes orders that, in our judgment, appear to be placed by unauthorized dealers or resellers not part of our official Distributor network. In the event of a change or cancellation, we will attempt to notify you via the contact details provided at the time of the order.
9. Third-Party Connections
Our site may contain links to third-party tools or websites (such as payment gateways or social media). We do not monitor these third-party environments and are not liable for any harm or damages related to their use. Please review the third party’s own policies before engaging in any transaction.
10. User Feedback & Submissions
If you send us creative ideas, suggestions, or reviews, you agree that we may edit, copy, and distribute them in any medium without restriction or compensation. We reserve the right to remove any content we deem unlawful, offensive, or in violation of intellectual property rights.
11. Personal Information (POPI Act)
Your submission of personal information through the store is governed by our Privacy Policy, which is designed to comply with South African data protection laws.
12. Prohibited Conduct
In addition to other restrictions, you are prohibited from using the site:
For unlawful purposes or to solicit illegal acts.
To infringe upon Zayya’s or others’ intellectual property.
To submit false information or upload malicious code.
To harvest the personal data of others.
For any obscene or immoral purpose.
13. Limitation of Liability
Zayya products and services are provided ‘as is’ and ‘as available’ for your use. We do not warrant that the service will be uninterrupted or error-free. In no case shall Zayya (Pty) Ltd, our directors, or employees be liable for any injury, loss, or claim arising from your use of the service or any products procured through the site, beyond what is required by the Consumer Protection Act (CPA) of South Africa.
14. Indemnification
You agree to indemnify and hold Zayya (Pty) Ltd harmless from any claim or demand made by any third party due to your breach of these Terms or your violation of any law.
15. Governing Law
These Terms of Service and any separate agreements for our Services shall be governed by and construed in accordance with the laws of South Africa.
16. Changes to Terms
The most current version of our Terms will always be available on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website.
17. Contact Information
For any questions regarding these Terms, please contact our team at hello@zayya.co.za.