PRIVACY POLICY
We respect your privacy.
Introduction
Welcome to our privacy policy. We are ZAYYA and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
The purpose of this policy is to describe the way that we handle your personal information.
Who does this Policy apply to
This policy applies to you if you are:
- a visitor to our website; or
- a customer who has ordered or requested the goods or services that we provide.
- This policy applies to you under certain circumstances.
What is Personal Information
Personal information includes:
- certain information that we collect automatically when you visit our website;
- certain information collected on registration (see below);
- certain information collected on submission; and
- optional information that you provide to us voluntarily (see below);
but excludes:
- information that has been made anonymous so that it does not identify a specific person;
- permanently de-identified information that does not relate or cannot be traced back to you specifically;
- non-personal statistical information collected and compiled by us; and
- information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
Personal information includes information we collect:
- (i) automatically when you visit our website,
- (ii) on registration,
- (iii) on submission, and
- (iv) from you voluntarily.
It excludes:
- (i) anonymous,
- (ii) de-identified,
- (iii) non-personal statistical, and
- (iv) public information.
Acceptance of the ZAYYA Privacy Policy
You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
You may not order our goods or request our services if you do not accept this policy.
Legal capacity
You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.
Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
Making changes to our Privacy Policy
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Information ZAYYA collects from you
On registration
- Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.
This personal information will include:
- your name and surname;
- your email address;
- your date of birth;
- your telephone number;
- your identity or passport number;
- your postal address or street address; and
- your username and password.
We will use this personal information to fulfill your account and provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
What we do with the Information
We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
- goods or services purposes – such as collecting orders or requests for and providing our goods or services;
- marketing purposes – such as pursuing lawful related marketing activities;
- business purposes – such as internal audit, accounting, business planning, joint ventures, disposals of business, or other proposed and actual transactions; and
- legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
- remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
- monitor website usage metrics such as the total number of visitors and pages accessed; and
- track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
Consent to collection
We will obtain your consent to collect personal information:
- in accordance with applicable law;
- when you provide us with any registration information or optional information.
We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
Use
We may use your personal information to fulfill our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you promotional messages and recognition achievements of certain of our members.
We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.
Sharing your Information
We may share your personal information with:
- other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
- an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
- our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, and technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
- credit bureaus to report account information, as permitted by law;
- banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilize the services to receive payments and you meet their criteria); and
- other third parties who provide us with relevant services where appropriate.
- We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.
Regulators
We may disclose your personal information as required by law or governmental audit.
Law enforcement
We may disclose personal information if required:
- by a subpoena or court order;
- to comply with any law;
- to protect the safety of any individual or the general public; and
- to prevent violation of our customer relationship terms.
- We may disclose personal information to third parties if required for legal reasons.
No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about personal information to advertisers or business partners.
Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Securing your Information
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We implement disaster recovery procedures where appropriate.
Our website is hosted on a secure server and uses security measures to prevent interference by intruders.
Keeping your Information accurate and up to date
We will try to keep the personal information we collect as accurate, complete, and up-to-date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Please keep your personal information accurate and up to date by accessing your account online, emailing us, by phoning us.
How long do we keep your Information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
- retention of the record is required or authorized by law; or
- you have consented to the retention of the record.
During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as long as is necessary.
Transferring your Information to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding the processing of personal information may be less stringent.
We may transfer your personal information outside the country in which it was collected to a foreign country.
Updating or removing your Information
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by email.
You may choose to update or remove the personal information you have submitted to us.
Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.
Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, we request that you undertake to first attempt to resolve any concerns with ZAYYA. Please contact us at:
Email: hello@zayya.co.za
Please contact us if you have any concerns about how we handle your personal information.