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RETURNS & EXCHANGES

At Zayya, we take great pride in the quality of our handcrafted fragrances. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must remain in its original, sellable condition:

  • Unopened and unused with all seals intact.

  • In the original packaging provided.

  • In the same condition as when it arrived at your door.

The Nature of Fragrance (Non-Returnable Items)

Due to the artisanal and personal nature of our products, as well as strict hygiene and safety standards, we cannot accept returns on:

  • Opened or used perfumes. Since scent is a deeply personal and subjective experience, we are unable to offer refunds or exchanges based on a preference for a specific fragrance profile, sillage, or longevity.

  • Bath, body, or personal care products. > Note: If your order included a promotional gift or bonus item, this must also be returned in its original condition for the return to be processed.

Refunds & Credit

Once your return arrives at our Leisure Bay studio, our team will inspect the item and notify you of the status of your request via email.

  • Approved Refunds: A credit will be issued to your original payment method within 7 working days.

  • Exchanges: If approved, you will receive a credit note to select an alternative fragrance from our collection.

  • Please note that shipping costs are non-refundable.

Sale & Promotional Items

Only regular-priced items are eligible for a refund. Items purchased during a sale, such as our March Madness event or other promotions, are considered final sale and cannot be returned.

Damaged or Defective Deliveries

We want your Zayya experience to be perfect. If your order arrives damaged or defective:

  • Please notify us at hello@zayya.co.za within 72 hours.
  • Include your order number and clear photos of the damaged product, the interior packaging, and the external shipping box.
  • We will arrange a replacement for you as soon as the assessment is complete.

Please note: We cannot offer replacements for items that have been transported to a second location after the original delivery address.

Shipping Your Return

To ensure your return arrives safely, please use the original shipping box and protective fill. You are responsible for the shipping costs of returning the item.

Return Address: Zayya Fragrance 885 Ayr Avenue Leisure Bay, KwaZulu-Natal, 4278 South Africa Receiving Hours: Mon–Fri, 08:00 – 17:00


Order Changes & Storage

  • Cancellations: Because we process orders quickly to get them to the Wild Coast and beyond, orders cannot be changed or cancelled once payment is received.

  • Care & Storage: To maintain the integrity of your fragrance, store it in a cool, dry place away from direct sunlight. Zayya is not responsible for damage caused by improper storage or products that have exceeded their natural shelf life.