RETURNS & REFUNDS POLICY

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund/return. It is our policy to accept returns for defective or damaged products only.

 

To be eligible for return, your item must be:

① Unused.

② Unopened.

③ In the same condition you received it.

④ In its original packaging.

 

CUSTOMER REMORSE

For any items falling under customer remorse, the following will apply: 1 x R120.00 Delivery Fee plus a 10% handling fee of the entire order value.

 

THERE ARE CERTAIN SITUATIONS WHERE RETURNS ARE NOT APPLICABLE

For hygiene and safety reasons, we’re unable to accept returns on bath & body, cosmetics, or personal care products. Once a perfume has been opened and used, it cannot be returned. Personal taste in fragrance is a subjective thing, therefore we cannot accept returns for any fragranced products based on a dislike of the scent, sillage, projection, or longevity. Thank you for your understanding.

 

PROMOTIONAL GIFTS

If you return an order and it included a free gift or promotional item, the gift will need to be returned as well.

 

REFUNDS & EXCHANGES

Once your return is received, we will send you an email to notify you that we have inspected your returned item. We will also notify you of the approval or rejection of your refund or exchange request.

If you are approved for a refund, your payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If your exchange is approved, a credit note will be issued for purchase of an alternative item.

Shipping costs are non-refundable.

 

SALE ITEMS 

Only regular-priced items may be refunded, unfortunately, sale items or items purchased on promotion cannot be refunded.

 

DAMAGED ON DELIVERY

We will replace any item if it is defective or damaged upon arrival.

Please notify us within 3 working days of receipt of a defective or damaged delivery & we will make the necessary arrangements to provide a replacement as soon as possible.

Kindly email az.oc.ayyazobfsctd-491a23@olleh to notify us of damaged or defective deliveries. You will be required to submit an image & description of the damaged product, packaging & shipping box in order for customer care to attend to the replacement or refund.

*Please note that we are unable to affect a replacement or refund if a product has been transported to a destination outside of the original shipping address.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser & the return will need to be managed via the original customer purchase.

 

RETURN SHIPPING

To make a return, please arrange to drop off returned items at:

Zayya Fragrance
885 Ayr Avenue
Leisure Bay
KwaZulu-Natal
4278
South Africa

Receiving Hours: Mon-Fri, 8 am – 5 pm.

You will be responsible for paying for your shipping costs for returning your item. If your return is rejected, you will be liable for the return shipping fees.

 

CANCELLATIONS & CHANGES

Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After the dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy.

 

STORAGE & USAGE

Damages linked to improper storage or usage are the responsibility of the buyer.

Fragranced product needs to be stored in a cool, dry place, away from direct UV light to maintain quality. Please follow the storage instructions for each product and take note of the shelf life and usage instructions. Oils and liquids that have been opened, or the original seal broken are exposed to environmental factors and are not eligible for return. Products that are past their shelf-life limit are not eligible for return

 

This policy can change at any time and customers will be informed of changes via email.

Policy date: 01/01/2024, version 1.02