SHIPPING POLICY

FREE PARGO CLICK AND COLLECT.

Enjoy free Pargo Click & Collect on orders:

R600+ (Customers) or
R1000 (Ambassadors)

Standard Delivery fee is R85.

WHY PARGO?

We’re based in Leisure Bay, which many door-to-door couriers treat as an outlying area—meaning delayed or inconsistent collections. Pargo is different. They collect from us daily under a signed service level agreement, and most customers receive their parcels within 48 hours. With 4,000+ secure pickup points nationwide, Pargo gives you a reliable, world-class Click & Collect experience. And if you can’t collect yourself, someone else can easily collect on your behalf. Reliable. Fast. Simple.

LEAD TIME

We aim to process orders within 1-2 working day(s), although we may take slightly longer at busy times. If you need your order urgently, just let us know and we will try our best to accommodate.

ESTIMATED DELIVERY TIMEFRAME*

We endeavor to deliver your parcel within 1-5 working days from the time of dispatch, though it often arrives sooner. Please note: Deliveries to rural areas may take slightly longer.

TRACKING YOUR ORDER

On packing, you will receive an email from our shipping provider with details of your waybill number & tracking link.

CANCELLATIONS AND CHANGES

Once an order is confirmed online, it is immediately processed by our warehouse and shipping management system. For this reason, online orders may not be cancelled or changed after receipt of payment. After the dispatch of your goods, you may cancel/change the sale per the Returns Policy.

PLEASE NOTE

We are closed over weekends and public holidays. (So are our courier partners).

Orders placed over a weekend will be processed on a Monday.

Similarly, if we hand your parcel over to the courier companies on a Friday, they will only start processing it on Monday.

ORDER DID NOT ARRIVE OR IS TAKING MORE THAN 5 WORKING DAYS

Please email us at hello@zayya.co.za, and we will track your order for you.

EXPORT RESTRICTION

The offering on this website is currently only available to clients within South Africa.