SHIPPING POLICY
FREE DELIVERY
We offer free Pargo Pickup Point Delivery on all orders over R550. If you prefer door-to-door delivery, the shipping cost will be for your account and will be calculated when you check out. Choose the option that suits you best.
SHIPPING CHARGES
For orders that fall below the free shipping threshold, shipping charges are automatically calculated based on your delivery address.
CHOOSING A PARGO PICKUP POINT
Your choice – closer to home – or closer to work – and everywhere in between.
WHAT IS PARGO?
Pargo introduces a new and convenient way of parcel delivery to South Africans. While courier services have been the only option for customers shopping online, Pargo has set up a network of more than 4500+ pickup points in popular stores.
Customers can now order their shopping online and pick it up at a store close to their office or home when it suits them.
PLEASE NOTE: You have 8 days to pick up your parcel from your chosen Pargo Pickup Point. If it’s not collected within this timeframe, it will automatically be returned to our warehouse. Reshipping will incur a fee of R80. Use the button below to pay for reshipping if needed.
DELIVERY TIMEFRAME (APPLIES TO DOOR-TO-DOOR AND PARGO PICKUP POINTS)
Orders placed by 9:00am dispatch the same day. Orders placed after 9:00am dispatch the following work day. Weekend orders will be processed on a Monday.
KWAZULU-NATAL & SURROUNDS // 1-2 working days
MAIN CENTRES (JHB, DBN, PE, PTA) // 2-5 working days
OUTLYING AREAS // 5-10 working days
*Shipping lead times calculated from the time of dispatch.
TRACKING YOUR ORDER
On dispatch, you will receive an email from our shipping provider with details of your waybill number & tracking link. You can also Click Here to track your order via our website.
COLLECTING YOUR PARCEL
Once your parcel arrives at your selected Pargo Pickup Point, you will receive a Pargo PIN via SMS. Simply take your ID and PIN and collect within 8 days or send a representative with a copy of your ID and PIN to collect on your behalf.
PLEASE NOTE: You have 8 days to pick up your parcel from your chosen Pargo Pickup Point. If it’s not collected within this timeframe, it will automatically be returned to our warehouse. Reshipping will incur a fee of R80. Use the button below to pay for reshipping if needed.
CANCELLATIONS AND CHANGES
Once an order is confirmed online, it is immediately processed by our warehouse and stock management system. For this reason, online orders may not be cancelled or changed after receipt of payment. After the dispatch of your goods, you may cancel/change the sale per the Returns Policy.
EXPORT RESTRICTION
The offering on this website is currently only available to clients within South Africa.